// MAINTENANCE PLANS

Keep your security system watching 24/7.

CCTV, Ajax alarm and door entry maintenance from £12 a month. One service visit a year, remote checks in between, priority call-outs and a report for your insurer, all looked after by the engineer who installed it.

See the plans Call 07776 135671
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WHY MAINTENANCE

Security systems need a check-up too

Security systems are a bit like cars. They work brilliantly for years, as long as someone gives them a check-up. Without one, lenses get dirty and spiders move in, hard drives quietly wear out, alarm batteries run flat, door releases drift out of line, and fob lists fill up with people who left years ago. Most people only find out on the day they need the footage, or when someone's stuck outside.

A Geek-Tech plan means I look after it for you. One planned visit a year, remote health checks in between, priority help if anything goes wrong, and a written report to keep on file. Nothing for you to remember.

Without a planWith Geek-Tech
Blurry, cobwebbed footageLenses cleaned, re-aimed and treated every year
Hard drive fails unnoticedRecorder and hard drive health-checked
Flat sensor batteries and false alarmsEvery sensor, siren and battery tested
Door won't release, fobs out of dateLocks, releases and fobs checked and tidied
Call-outs from £95–£120£50 call-outs, or free on business plans
No proof of servicing for your insurerWritten service report or certificate every year
WHAT YOU GET

Six things a plan does for you

Always recording.

Hard drive, recording and playback checked, so the footage is there when you need it.

Fewer nasty surprises.

Small problems are caught early, before they turn into costly repairs.

Insurer-ready.

A written service report or certificate every year to keep on file.

Jump the queue.

Priority booking and cheaper (or free) call-outs if anything goes wrong.

Checked remotely in between.

Online systems get remote health checks (CCTV) or Ajax PRO diagnostics (alarms). Many faults are fixed without a visit.

Same engineer, no call centre.

The local engineer who installed it looks after it. One visit, one invoice.

PICK THE PLAN THAT FITS

Plans and prices

Pay yearly or monthly, it's the same price. 12-month plan. The price you see is the price you pay.

Bigger system or several sites? Just ask for a quote. Extra home cameras are £25 a year each. Batteries, fobs and parts are charged at cost (Home plans get 10% off parts).

WHAT'S INCLUDED

Every plan, in full

Tap a plan to see exactly what the visit covers.

  • 1 scheduled service visit a year: every camera lens and housing cleaned, re-aimed and focus-checked, with insect/cobweb treatment
  • Recorder and hard-drive health check, recording and playback check, retention days confirmed
  • Firmware updates on recorder and cameras, plus a password and security check
  • Phone app and remote viewing check
  • Remote health check every 6 months (where the recorder is online)
  • Priority booking, with a target of 2 working days for faults
  • Reduced call-out: £50 including the first 30 minutes (normally £95)
  • 10% off parts and replacement drives
  • Written service report to keep for your insurer
  • Everything in Home CCTV, plus:
  • Quarterly remote health checks (offline cameras, drive errors, recording gaps)
  • Next-working-day priority response
  • No call-out fee, and the first hour of labour included on fault visits
  • Retention and GDPR check (time/date stamp, overwrite settings, signage reminder), plus help exporting footage for police or insurers
  • Service report and maintenance certificate for your insurer and GDPR/ICO file
  • Annual on-site service: every detector, door contact, siren and keypad tested, with tamper and signal-strength checks
  • Battery levels checked and a replacement plan agreed (batteries supplied at cost)
  • Hub firmware, SIM, Ethernet and Wi-Fi communication paths checked, plus a backup battery test
  • App, users and notifications review
  • Remote diagnostics through Ajax PRO every 6 months; most faults fixed remotely at no charge
  • Priority call-out, with a reduced call-out of £50 including the first 30 minutes
  • Service certificate for your insurer
  • Everything in Home CCTV and Ajax Alarm (or Business CCTV and Ajax), done in a single visit
  • Home Combo saves £60 a year against buying both plans (£348). Business Combo saves £48 (£708)
  • Business Combo customers get the Business CCTV call-out terms on both systems
  • 1 scheduled service visit a year: door panel camera, microphone, speaker, call buttons and night vision tested and cleaned, weather seals and rain shield checked
  • Every indoor monitor, handset and phone app tested (call, talk, video, unlock)
  • Lock, strike or maglock and door release checked and adjusted, plus exit button and door closer check
  • Power supply and backup battery check
  • Firmware updates, plus network/Wi-Fi/SIM connection check for smart, IP and GSM intercoms
  • Fob, code and user tidy-up on the visit (fobs supplied at cost)
  • Priority booking, with a target of 2 working days for faults
  • Reduced call-out: £50 including the first 30 minutes
  • 10% off parts and replacement units
  • Written service report
  • Everything in Home & Small Door Entry, plus:
  • Fail-safe checks: maglocks release on fire alarm and power failure, green break-glass and exit buttons tested
  • Access control controller/software check, event-log and time-sync check, and user list audit (leavers removed)
  • Unlimited fob and user programming during the year (done remotely where the system is online); fobs supplied at cost
  • Next-working-day priority response
  • No call-out fee, and the first hour of labour included on fault visits
  • Help exporting event logs or footage for police or insurers where the system records
  • Service report and maintenance certificate for insurers, landlords and fire-risk files
HOW IT WORKS

Four steps, then it's handled

1

Pick your plan

and choose monthly or annual. It's the same price either way.

2

Sign up online

in two minutes: fill in the form, then set up your Direct Debit or pay by card.

3

I'll call to book your first service visit

at a time that suits you, usually within 2–3 weeks.

4

Relax.

You get your report after each visit, remote checks during the year, and priority help whenever you need it.

SIGN UP

Sign up in two minutes

Fill this in, pay securely by card or Direct Debit (or by bank transfer if you prefer), and I'll call you to book your first visit.

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Payment

Card payments and Direct Debits are handled securely by Stripe. Bank transfer: GEEK-TECH SECURITY SERVICES LIMITED · 04-00-05 · 87152404 · reference MAINT-[your surname]. Full details, including IBAN, are shown after you send the form.

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QUESTIONS

Straight answers

THE SMALL PRINT, IN PLAIN ENGLISH

Plan terms

Term. Each plan runs for 12 months from the date of your first service visit. After 12 months, monthly plans continue month to month and annual plans renew for a further year; annual payers get a reminder 30 days before renewal. Either way you can cancel with 30 days' notice.

Payment. Pay monthly by Direct Debit, collected by GoCardless and protected by the Direct Debit Guarantee, or annually upfront by card through Stripe or by bank transfer. The price is the same whichever you choose and is fixed for the 12-month term.

What's covered. Your plan covers the system size shown on it. Additional cameras, devices or doors are added at the published rates. Parts, batteries, fobs and replacement units are not included; they're supplied at cost, and Home plans get 10% off parts.

Call-outs. Fault visits are during normal hours, Mon–Fri 8am–6pm. Home plans: £50 including the first 30 minutes, then £45 an hour. Business plans: no call-out fee and the first hour included, then £45 an hour. Visits caused by accidental damage, power or internet faults, third-party work or misuse are charged at the plan rate. Out-of-hours visits are charged at the standard rate. Remote checks need the system to be online.

Your 14-day right to cancel. You can cancel within 14 days of signing up for a full refund. If you ask us to carry out the first visit within those 14 days, you pay for the work done.

Cancelling after 14 days, during the first 12 months. Monthly plans: give 30 days' notice. If the annual service visit has already been done, you pay the difference between what you've paid and our standard price for the work received (£95 per service visit, plus the normal rate for any discounted call-outs), up to a maximum of the remaining monthly payments. Annual plans: refunded pro rata for whole months remaining, less the same standard-price adjustment if the visit has been done.

After 12 months. Cancel any time with 30 days' notice, with no fees.

Us. Geek-Tech Security Services Limited, Stoney Stanton, Leicestershire. 07776 135671, geek-tech@outlook.com. We'll give 30 days' notice of any price change at renewal.

READY WHEN YOU ARE

Want me to look after yours?

Sign up online in two minutes, or just call or email and I'll sort it out for you.

Sign upCall 07776 135671Email geek-tech@outlook.com